Returns and Exchange

Online Air Conditioner Exchanges & Returns

We’re always here to help you if you have any issue with a product. That’s why we’re here 24/7  email.

When can you return or exchange a product? 

Customer Returns:


New, unopened items may be returned within seven days after they have been delivered to you, subject to the discretion of the relevant manufacturer (eg. All brands listed on our website). Items must be returned in new condition and in their original packaging. Any freight costs to return goods will be the customer’s responsibility. Returns will also incur a 10% restocking charge.

Damaged Appliances

If you notice an appliance has been delivered to you in a damaged condition, you must report it to our customer service team at , within 48 hours from the date of delivery.

Faulty Products:

Of course, nothing in this returns policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (“ACL”) (or any liability under them) which by law may not be limited or excluded. If you are a “consumer” under the ACL, the following notice applies to you:

“Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (“Consumer Guarantees”). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

Please contact us at for further information.

For more information, see our Trading Terms.


Our friendly Customer Support Team is available to provide email assistance 24 hours a day, 7 days a week, 365 days a year!